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A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023.

Estamos a reforçar a nossa equipa com a contratação de um Chefe Pasteleiro (m/f).

Este profissional será responsável por coordenar e supervisionar a implementação de procedimentos na área de pastelaria, na criação de ementas e receitas dentro do Cycle Menu definido pelo Chef Corporativo, bem como na gestão eficiente das matérias-primas.

O Chefe Pasteleiro também assegurará a realização de workshops/sessões de showcooking de pastelaria tendo como publico os passageiros do navio, promovendo com criatividade e qualidade a pastelaria e doçaria tradicional Portuguesa.

O candidato ideal deve atender aos seguintes requisitos:

· Experiência comprovada na função;

· Formação adequada à função (preferencialmente em Escola de Hotelaria), Hotéis ou restaurantes;

· Formação técnica avançada em Pastelaria;

· Experiência em Pastelaria Tradicional Portuguesa e Internaciona;

· Bons conhecimentos de segurança alimentar e HACCP;

· Gerir os custos de alimentos, tendo em conta o preço das matérias-primas e realizar inventários físicos mensais e mantendo o controle orçamental, definido pelo Chef de Cozinha;

· Bons conhecimentos de Inglês (falado e escrito), com conhecimentos de alemão sendo valorizados;

· Criatividade, dinamismo e flexibilidade e um sentido estético aprofundado com capacidade para aceitar críticas e atuar sobre as mesmas;

· Capacidade de aceitar desafios e disponibilidade total na função que implica o embarque no navio durante a temporada de Cruzeiros.

Esta é uma excelente oportunidade de desempenho de uma função aliciante a bordo de navios de cruzeiro, em um ambiente único de contato com turistas de todo o mundo.

Oferecemos condições de desenvolvimento profissional e evolução de acordo com o desempenho, com oportunidades de formação em standards de serviço de excelência.

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 13 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023.

Estamos a reforçar a nossa equipa com a contratação de um Motorista de Pesados de Passageiros (m/f).

Este profissional será responsável pela condução e cuidado de autocarros de turismo da Frota Navio-Hotel da DouroAzul.          

• Carta de Condução categoria D ( Pesados de Passageiros) e CAM (Certificado de Aptidão de Motorista);
• Experiência profissional anterior na função, preferencialmente na área do Turismo;
• Conhecimentos de Inglês e, adicionalmente, Alemão e/ou Francês será valorizado;
• Residência no Grande Porto (preferencial);
• Disponibilidade e flexibilidade compatíveis com as necessidades de serviço (turnos incluem dias de fim-de-semana e feriados).

• Condições de desenvolvimento profissional e evolução de acordo com o desempenho;
• Oportunidade de formação em standards de serviço de excelência.

Mystic Cruises is an ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Cruises is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

General Responsibilities 

The position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with Company’s Safety, Quality and Environmental Standards. 

Assists with the preparation of food items according to the section assigned in compliance with required recipe and food safety standards and procedures provided by the Company 

• Working to company guidelines, they are to follow instructions of his superior to ensure high standards of food production and presentation, including portion and quality control. 

• They are to follow all food safety and sanitation standards in his section in compliance with Sanitation Standards and HACCP protocols. 

• To perform all duties assigned to efficiently, technically correct, following the company policy, Ship’s rules and regulations, orders of Superiors, adhere to procedures of the training manual and achieving a high standard leading to total guest satisfaction. 

• Responsible for the Decoration of all Buffets 

• Must be able to perform Vegetable Carving,Ice Carvings or Cheese Carvings for show pieces but also in front of passengers during presentations 

• Must be able to perform Ice Carving for show pieces but also in front of passengers during presentations  

• Must be able to produce Butter ,Cheese and Ice Sculptures 

• Make sure the Decorations are available and in good  and nice repair. 

• Maintain cleanliness of designated section of the Galley 

• Obey the Public Health requirements for correct sanitary work 

• General instructions as per the Executive Chef, Sous Chef, Senior Chef de Partie or Head Gardemanger 

• Communications with the Executive Chef and his Assistants must be in a respectful, friendly and professional way. 

Following are the specific responsibilities for this position 

• Day to day cleaning of workstation in accordance with Mystic Cruises standards. 

• Practice good workplace standards and enforce the principles of HACCP/SHIPSAN 

• Become familiar with all galley departments, understanding relationships & interactions. 

• Check workstation before the start of each shift, using and completing the appropriate checklist. 

• Maintain a clean, sanitized working environment. 

• Minimize food spoilage and utilize food surpluses 

• Work overtime if requested 

• Discard any potentially hazardous items of food that do not comply with company requirements. 

• Comply with personal hygiene requirements.  (appropriate use of head covering, no (or covered) facial hair, no uncovered injuries, no cigarettes or cell phones on duty, no eating or drinking in galley except at a specified water fountain. 

• Use only surplus foods that are tested to be safe and free from any possibility of contamination or bacteriological degradation.  

To perform any other duties set by company policies, Management or his/her direct superior and not included in the above job description. 

Financial Responsibilities 

• Minimize food spoilage and utilize food surpluses 

• To communicate with the supervisor to keep left over food to a minimum in order to keep the food cost at a minimum. 

• To be cost conscious with the use of cleaning materials and other consumables. 

• To ensure that Company property is always maintained properly and treated with respect. 

Sanitation requirements 

• Handwashing before the start of duty and at any time your hands become contaminated – and enforce Handwashing throughout the Section. 

• Inspect and ensure all personnel in the Department follow the Company’s personal hygiene requirements. 

• Prohibit and prevent Section personnel carrying cigarettes or cellular telephones at any time on duty. 

• Never wear disposable aprons, gloves, caps etc. outside the Galley. 

• Prepare, understand, and use HACCP Flow Charts prescribed by the   Food   Safety Management Team. 

• Have access to and use a calibrated probe (spear) type food thermometer to ensure safe temperatures of all Potentially Hazardous food. 

Safety & Discipline Responsibilities 

You are required to: 

• Read, understand, and implement the Mission Statement of the Company. 

• Wear the complete prescribed uniform and name badge as specified in Company Standards, complying with regulations relating to tattoos, hair and body decorations 

• Attend and participate as required in all emergency drills, carry personal emergency card, and understand emergency duties. 

• To properly use Personal Protective Equipment in work areas at all times.  

• To do In Port Manning duties as scheduled and as required by Company policy. 

• Other responsibilities, as assigned, but not limited to the above. 

Education/Position Requirements 

• Sound knowledge of USPH/SHIPSAN Sanitation Standards protocols relating to food safety and HACCP controls. 

• Certified medically and physically fit and acceptable to work in a food preparation area. 

• Proven ability to work in a harmonious productive team environment. 

• Must have good knowledge of Buffets, Decoration and Showpieces. 

• Must have good knowledge of international cuisine 

• Must have basic school education 

• Must be able to deal with quality control. 

• Must have at least 3 years of practical experience in a kitchen of a hotel or restaurant (one-year experience on a cruise ship preferred) 

• Must have a good command of the English language 

Team Communication and Meetings 

• Check notice boards daily for relevant information. Attend all meetings and trainings 

Position Physical Requirements 

The following physical requirements apply to this position: 

• While performing the duties of this job, you may be regularly required to walk; use hands to touch, handle or feel; reach with hands and arms; talk or hear; and taste or smell. 

• You must occasionally lift and/or move up to 25 Kg. 

• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus. 

• You must be physically able to participate in emergency lifesaving procedures and drills. 

• Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. 

• If working in any Guest area (or where Guests may see you) you   are   not permitted to display any tattoos on any exposed part of your body when wearing uniform (summer or winter). 

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

• To submit order proposals for Subsistence, Bonded, Consumables, Uniforms, Linen, Entertainment supplies and equipment and all other items as requested for the Hotel Department;
• To ensure that items requested do not exceed ships storage capacity and/or affect ships safety;
• To oversee the cleaning procedures and maintenance of all store rooms and Provision areas;
• To oversee the daily operation of food, beverage and consumable issuing;
• To ensure that USPH standards are maintained at all times;
• To process all invoices and Purchase Orders in MXP;
• To follow up on shortages, credits and upcoming challenges through constant communication with the Purchasing Department at the Mystic Office;
• To prepare the ship's requisitions and in port purchase orders;
• To organize loadings in conjunction with other departments onboard and according to company policies and USPH standards;
• To receive, issue and to spot check all Hotel related items in store;
• To conduct a full bonded inventory every month as per Policy;
• To plan ahead for all upcoming cruises;
• To train, coach, counsel, support and delegate the Provision Staff;
• To deal with any maintenance issues which may arise in the Provision area and to report and follow up on the work orders in a timely manner;
• To monitor and develop the Work and Vacation schedules and to conduct Performance Appraisals for the Provision Staff;
• To ensure that Provision Department overtime is submitted to the Chief Purser in a timely manner;
• To ensure that all Provision Work Registration Forms are completed accurately and handed in to the Chief Purser in a timely manner;
• To adhere to and to ensure that the Provision Staff adheres to all Company Policies and Procedures, Manuals and Directives;
• Other responsibilities, as assigned, but not limited to the above.

• College Degree/Diploma and/or Hotel Management School or other relevant apprenticeship in the food service industry required;
• Minimum of two (2) years’ experience in a hotel or two (2) years’ experience onboard a cruise ship in a similar position;
• Food and Beverage product knowledge is required;
• Previous Accounting and/or Hotel Stores experience beneficial;
• Must be fluent in written and spoken English;
• Must have very good administrative skills (proficient in Outlook, Word, Excel, PowerPoint and any shipspecific purchasing program) knowledge in MXP beneficial;
• Must have excellent organizational skills and show attention to detail;
• Must possess excellent leadership skills and the ability to interact with all levels of personnel;
• Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion; 
• Must be able to remain calm under pressure;
• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanour at all times.

Financial Responsibilities

• To create orders in accordance with Freight Budget;
• To check invoices for errors, make credit request for spoilage or shortages made by vendors;
• To ensure we receive items according to specification;
• To monitor and control all Hotel Stores inventories;
• To monitor and control vacation schedules and consequently Travel costs for the Hotel Stores Department;
• To monitor and control all Hotel Stores expenditures to ensure that it stays within the limits of the Consumable and M&R Budget;
• Calculation and submission of daily Food Cost;
• To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

• To ensure that the proper use of Personal Protective Equipment in the Provision work areas is implemented at all times;
• To ensure that hazardous materials are properly received, stored, handled and distributed;
• To ensure that Safe Lifting Techniques are practiced at all times in the Provision Department;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices.

Emergency Duties

• To follow instructions on Safety Card;
• To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings

• To schedule and conduct meetings with the Utility Provision;
• To attend the Hotel Manager’s Meeting every day;
• To communicate with the Mystic Head Office on a regular basis;
• To communicate with the Maitre D, Chief Bartender, Executive Chef and all other Department Heads on a regular basis;
• To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023. 

A DouroAzul está a recrutar um Terapeuta de Spa altamente qualificado para se juntar à nossa equipa na DouroAzul.

Como Terapeuta de Spa, desempenhará um papel crucial no bem-estar dos nossos hóspedes a bordo dos nossos navios de cruzeiro.

Será responsável por acolher os passageiros, fornecer informações sobre os serviços disponíveis no SPA, ginásio e sauna, e executar uma variedade de tratamentos de estética e massagem.

Como Terapeuta de Spa, as suas principais responsabilidades incluirão: 

• Acolher os passageiros com simpatia e profissionalismo, proporcionando informações sobre os serviços do SPA, ginásio e sauna; 

• Promover ativamente a divulgação dos seus serviços e promover a captação dos clientes para as mesmas; 

• Realizar tratamentos de estética e massagem, tais como relaxamento, desportiva, pedras quentes, terapêutica, drenagem linfática, reflexologia e tratamentos faciais; 

• Promover atividades de Alongamentos e/ou outras dentro da programação solicitada pelos clientes;   

• Garantir que os tratamentos são realizados de acordo com os padrões de qualidade estabelecidos pela empresa; 

• Manter um ambiente limpo e organizado no SPA; 

• Fornecer orientações sobre cuidados de saúde e bem-estar aos hóspedes; 

• Manter registos precisos das sessões de tratamento; 

• Manter a arrumação das toalhas de piscina do Sundeck;

• Colaborar ativamente e sempre que possível com as restantes equipas do navio nas tarefas que são partilhadas.

Para se qualificar para a função de Terapeuta de Spa, é necessário atender aos seguintes requisitos: 

• Formação técnica certificada em áreas como SPA, Massagem, Estética, Medicinas Alternativas, Osteopatia e/ou Fisioterapia; 

• Experiência profissional mínima de 2 anos em uma função semelhante; 

• Fluência em inglês e/ou francês e/ou alemão para melhor atender aos passageiros internacionais; 

• Excelente capacidade de relacionamento interpessoal;

• Boa apresentação, responsabilidade e educação; 

• Disponibilidade para embarcar durante a época de cruzeiros. 

Esta é uma oportunidade única para um Terapeuta de Spa experiente desempenhar um papel fundamental na experiência de bem-estar dos nossos hóspedes a bordo dos nossos navios de cruzeiro.

Oferecemos condições de desenvolvimento profissional e oportunidades de evolução com base no desempenho.

Além disso, você terá a oportunidade de trabalhar num ambiente único, servindo turistas de todo o mundo. 

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023.

A DouroAzul está a recrutar um profissional altamente qualificado para ocupar a posição de Assistente de Direção de Navio-Hotel, também conhecido como Chefe de Receção. Nessa função, o profissional será responsável pela área de receção a bordo do navio e auxiliará o Diretor de Navio-Hotel na execução das suas funções, garantindo um serviço de alta qualidade para os nossos hóspedes. 

Como Assistente de Direção de Navio-Hotel, as suas responsabilidades incluirão: 

• Supervisionar a área de receção, garantindo um serviço eficiente e cordial aos hóspedes, incluindo check-in, check-out e gestão de reservas;

• Colaborar com o Diretor de Navio-Hotel na gestão das operações hoteleiras, assegurando o cumprimento dos padrões da empresa e dos operadores; 

• Coordenar as equipas de Front Office, Housekeeping e Food & Beverage para proporcionar uma experiência de hóspede excecional; 

• Promover encomendas aos fornecedores selecionados através da utilização das encomendas tipo definidas pela gestão, apoiar no controle de custos e gestão orçamental para otimizar a eficiência operacional;

• Fornecer assistência na resolução de problemas e situações complexas que possam surgir a bordo;

• Promover a cultura de serviço de excelência e zelar pelo cumprimento das normas de HACCP;

• Contribuir para avaliações periódicas das operações e das equipas a bordo, identificando oportunidades de melhoria;

• Participar ativamente na formação e desenvolvimento da equipa, assegurando que todos estão alinhados com os padrões da empresa;

• Colaborar estreitamente com o Diretor de Navio Hotel e a equipe corporativa para garantir uma operação harmoniosa e de alta qualidade. 

O candidato ideal para a função de Assistente de Direção de Navio-Hotel deve atender aos seguintes requisitos: 

• Fortemente orientado para o serviço ao cliente, com experiência comprovada em cruzeiros e/ou hotelaria de 4* ou 5*;

• Conhecimentos abrangentes em Front Office, Housekeeping e Food & Beverage;

• Experiência em gestão, conhecimento de sistemas de TI na ótica do utilizador, padrões de hotelaria internacional e normas de HACCP;

• Habilidade em gestão de stocks, controle de custos e gestão orçamental; 

• Fluência em Inglês (requisito obrigatório), alemão e francês serão valorizados;

• Boa capacidade de liderança, comunicação e trabalho em equipa;

• Capacidade de gestão por objetivos e habilidade para trabalhar sob pressão; 

• Disponibilidade para embarcar no rio Douro durante a época de cruzeiros. 

Esta é uma excelente oportunidade para desempenhar uma função desafiante em um ambiente único de contato com turistas de todo o mundo a bordo de nossos navios de cruzeiro. Além disso, oferecemos condições de desenvolvimento profissional e oportunidades de evolução com base no desempenho. Há também treinamento disponível em padrões de serviço de excelência. 

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023. 

Estamos a reforçar a nossa equipa com a contratação de um(a) Barwaiter. Este profissional será responsável por:

· Preparar e servir bebidas aos clientes, de acordo com as suas necessidades e expetativas, no Bar, restaurante e Sundeck dos navios, utilizando sempre o recurso as comandas;

· Gestão e organização de stocks e inventario mensais, mantendo as validades sobre o controlo e promovendo a rotação dos artigos menos vendidos;

· Conhecimentos atualizados de segurança alimentar e HACCP;

· 1 anos de experiência de Bar com 2 ou 3 elementos e gestão de serviço, com atenção aos momentos de pico;

· Capacidade de elaborar encomendas mediante o par stock e a ocupação prevista;

· Cumprir com as normas de serviço assim como dos standards da empresa, nomeadamente: lançamento de vendas e consumos, limpeza e arrumação, participação nas funções partilhadas pela crew.

· Conhecimentos técnicos de coquetelaria fundamentalmente clássica Internacional e serviço de bandeja;

· Formação adequada à função, com experiência no serviço de bandeja e conhecimentos de cocktails clássicos;

· Fluência em Inglês (eliminatório) e Alemão e Francês (valorizado);

· Excelente capacidade de comunicação e de trabalho em equipa;

· Disponibilidade para embarcar no rio Douro, durante a época de cruzeiros.

· Excelente oportunidade de desempenho de uma função aliciante a bordo de navios de cruzeiro de Rio, num ambiente único de contacto com turistas de todo o mundo;

· Condições de desenvolvimento profissional e evolução de acordo com o desempenho;

· Oportunidade de formação em standards de serviço internacionais e de excelência;

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

• To always greet and treat passengers in a friendly and professional manner.
• To assist the Guest Service Manager and Senior Receptionist with all required tasks and duties.
• To ensure that passenger complaints are always treated in the most diplomatic way.
• To follow up on previous complaints and ensure that the passenger´s problem has been solved to their satisfaction.
• To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience.
• To ensure that guest satisfaction is always as high as possible.
• To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kind of passenger requests in a professional manner.
• To assist with the organization, planning and execution of several passenger activities and events.
• To promote all revenue outlets onboard to passengers.
• To support passengers with special needs and who had an accident/ death and accompanying them to shore hospitals for support and translation.
• To ensure that work stations are cleaned according to schedule, following the detail of USPH standards.
• To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
• To perform any other duties set by Guest Service Manager and Senior Receptionist.

• Minimum of two (1) years’ experience in a hotel on land or one (1) years’ experience on board a cruise ship in similar position required.
• Must be fluent in written and spoken English as well as German.
• Any additional foreign language is a plus.
• Excellent interpersonal and public communication skills.
• Must have good administrative skills (Microsoft Office) Knowledge in MXP / POS is a plus.
• Basic accounting skills and excellent organizational skills required.

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

Organization
Reports to Master, and the Staff Captain, Head of Division, as assigned.

Functions and Responsibility
The 1st Officer functions and responsibility shall include, but not be limited to:
? Executing bridge watches and navigational duties. Testing of GMDSS equipment together with the Communications Officer, if applicable, and updating related logs
? Follow Bridge Resource Management Manual and SMS procedures
? Control over storing, freshwater and bunkering operations during watch in accordance with plans prepared by the Master and/or Staff Captain.
? Keeps Overtime records.
? Responsibility for informing the Master about all occurrences he/she witnesses while on duty that are important for the ship’s operation and safety (accidents, near incidents and non-conformities).
? Assisting with tendering and Zodiac operations, directed by Staff Captain.
Safety Officer Responsibilities
? To familiarize himself/herself with the latest safety requirements and working procedures pertaining to tasks assigned to him/her or being executed under his/her responsibility.
? Development and preparation of safety instructions material.
? Safety training of crew delegated by the Staff Captain or the Master.
? Routine inspection of fire and safety equipment as specified in regulations, and as assigned by the Staff Captain.
? Planning and arranging of lifeboat mustering for Passengers before departure from turn-around ports. Prepare checklists for muster stations.
? Planning and arranging of weekly emergency and lifeboat drills for all crew, in accordance with the ship’s Muster Roll and Emergency Plan. Planning must include variation to cover a broad specter of possible emergencies.
? A detailed report of each drill, including improvements and conclusions that shall be kept in the ship’s online document platform.
? Shall present the Safety Report once a month to the Staff Captain, including Safety Work Orders, describing the past week’s safety activities for his review and signature.
? Planning and preparation prior to inspections and surveys, including fire and lifeboat drills.
? Leading accident investigations onboard.
? To maintain the records all major and minor accidents, incidents and near-misses.
? Actively participating in risk assessment.
? Promote, monitor and verify that PPE is available and properly used by all crew.
? Promote a safety culture on all crewmembers.
? Good maintenance and readiness of all safety equipment.

• Customer focus
• Experience or interest in sustainability initiatives or projects
• Ability to identify and implement sustainable practices in the workplace.
• Comfortable with giving and receiving constructive feedback.
• Ability to work well in a team and build strong relationships with colleagues.
• Strong interpersonal and communication skills.
• Basic Polar Navigation Certificate
• Experience in Ice
• Certificate of Competence II/2 / II/3
• Seaman's book 
• Medical Certificate
• International Certificate of Vaccination
• Valid Passport
• GMDSS endorsement/Certificate
• "Basic Safety that includes:
• Personal survival techniques
• Personal safety and social responsibilities
• Elementary first aid
• Fire prevention and fire fighting"
• Medical First Aid
• Proficiency in survival craft/rescue boats
• Advanced fire-fighting
• ECDIS
• ARPA
• Basic training for ships op. in polar waters
• Crowd management
• Crisis management and human behaviour
• ISPS Ship Security Officer - preferred

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

The Assistant Electrician functions and responsibility shall include, but not be limited to:

?To assist the Chief Electrician in the planning and execution of maintenance and of the operational work within the electrical section.

?Familiarize himself / herself and comply with the all regulations and work procedures.

?To ensure that critical or special work is not undertaken without a Work Permit signed by the Chief Electrician.

?To execute assigned tasks in conformance with safe working procedures, as instructed.

?To keep all tools, equipment, workshop and stores in good order, keeping records and inventories of stores, and advising the Chief Electrician of necessary requirements.

?To advise the Chief Electrician of potential hazard, deficiencies and non-conformances observed and of completed jobs and outstanding details if any.

?To always use the correct PPE equipment provided.

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023. 

Estamos a reforçar a nossa equipa com a contratação de um(a) Bartender. Este profissional será responsável por:

· Preparar e servir bebidas aos clientes, de acordo com as suas necessidades e expetativas, no Bar, restaurante e Sundeck dos navios;

· Gestão e organização de stocks e inventario mensais, mantendo as validades sobre o controlo e promovendo a rotação dos artigos menos vendidos;

· Conhecimentos atualizados de segurança alimentar e HACCP;

· 1 anos de experiência de Bar com 2 ou 3 elementos e gestão de serviço, com atenção aos momentos de pico;

· Capacidade de elaborar encomendas mediante o par stock e a ocupação prevista;

· Cumprir com as normas de serviço assim como dos standards da empresa, nomeadamente; lançamento de vendas e consumos, limpeza e arrumação participação nas funções partilhadas pela crew .

• Formação adequada à função;
• Conhecimentos técnicos de coquetelaria fundamentalmente clássica Internacional;
• Experiência na função em cruzeiros turísticos e/ou hotelaria e/ou restauração;
• Fluência em Inglês (eliminatório) e Alemão e Francês (valorizado);
• Excelente capacidade de comunicação e de trabalho em equipa;
• Disponibilidade para embarcar no rio Douro, durante a época de cruzeiros.

• Excelente oportunidade de desempenho de uma função aliciante a bordo de navios de cruzeiro de Rio, num ambiente único de contacto com turistas de todo o mundo;
• Condições de desenvolvimento profissional e evolução de acordo com o desempenho;
• Oportunidade de formação em standards de serviço internacionais e de excelência.

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

• To greet Guests in a professional manner;
• To deal with Guest complaints and comments in an efficient and timely manner;
• To provide Guests with information of shipboard services, including information on ports;
• As each passenger checks in, ensure that:
  • They are in possession of the proper documents for boarding;
  • They are berthed in the proper cabin and correct key cards are distributed;
  • Credit card registering and administration;
• To keep an accurate record and to follow up on lost and found items;
• AVO issuance and follow up;
• Keep inventory of office supplies;
• Conduct wake up calls for Guests;
• To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner;
• To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments;
• To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts;
• To assist Guests with Disembarkation information and inquiries;
• To handle check in for embarking Guests and also assist Guests who may disembark in way ports;
• To assist the Chief Purser with Customs and Immigration paperwork when necessary;
• Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards;
• To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;
• To adhere to all Company Policies and Procedures, Manuals and Directives;
• Applying of charges to guest and crew shipboard accounts;
• To do additional duties in other departments (provision, luggage etc,.) as necessary.

• Hotel or Tourism School beneficial.
• Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required;
• Previous experience in cash handling/accounting beneficial;
• Must be fluent in written and spoken English and French
• Any additional language would be a plus;
• Excellent interpersonal and public communication skills;
• Must have very good administrative skills (proficient in Outlook, Word and Excel);
• Very good organizational skills are necessary along with the ability to multitask;
• Must possess ability to interact with all levels of people;
• Must be able to remain calm under pressure;
• Must be service minded with an outgoing, charming and friendly personality;

Financial Responsibilities

• To be cost conscious with the use of office supplies, printed materials and other consumables;
• To ensure that Company property is maintained properly and treated with respect at all times;

Safety Responsibilities

• To be familiar with the Ship`s Emergency Plan;
• To be aware of Safe Working Practices;

Emergency Duties

• To follow instructions noted on Safety Card;
• To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above;
• Take part in safety drills. Team Communication and Meetings;

• To attend orientation and training with the Purser Department every cruise;
• To communicate with the Assistant Purser and Chief Purser on a regular basis.

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

This job opportunity will be performed in Atlas Ocean Voyages’ expedition vessels, World Navigator, World Traveller and World Voyager. 

The Expedition Guide is a team role onboard Atlas Ocean Voyages’ expedition vessels and a key member in the delivery of Atlas Ocean Voyages Expedition & Enrichement Program.

Expedition Guides are part of a cohesive Expedition team whose goal is to inspire guests and help them understand and have an appreciation for what they are experiencing during their cruise. Guides are supervised by the Expedition Leader. Their primary responsibilities include guiding and interpretation as well as onboard presentations and narration. They interpret topics ranging from geology, geography, glaciology, marine biology, natural history and cultural history, geopolitics, current issues in local destinations, and local flora and fauna. Expedition Guides lead groups of guests on hikes ranging from shore walks to route finding, bushwhacking, and more technical hiking, as well as camping trips on a daily basis.

Expedition Guides take ownership of delivering an unforgettable vacation experience to guests through sharing their passion and knowledge, guiding excursions, and exemplary customer service, with an emphasis on safety. The Expedition Guide will be part of a world class team of exeptional expedition staff members.

·       Lead walks, hikes or drive zodiacs in remote polar wilderness settings with few or no defined trails, utilizing safety standards and route finding skills as per instructed by the Assistant Expedition Leader

·       Work within a cohesive and cooperative team led by the Expedition Leader, with heavy emphasis on communication and teamwork

·       Confidently and competently lead groups of up to 20 guests in the field and on the water, and create an enjoyable experience for guests even when an excursion does not go as planned. Heavy emphasis on customer service, dynamic thinking and safety

·       Provide in the field, hands-on interpretation, and thematic, formal onboard presentations that are integrated into a week-long interpretive program, and wildlife narration utilizing interactive tools such as maps, charts, guidebooks, power point, microscopes and spotting scopes to involve the guests and enhance the guest experience

·       Cultivate the guest experience by focusing on the observation of the surrounding geology, flora and fauna by encouraging passengers to spend as much time on deck exploring and experiencing the natural surroundings that may go unnoticed

·       Develop and deliver educational presentations covering environmental science, history, or other relevant topics to the itinerary as assigned by the EL

·       Socialize and be visible in guest areas as often as possible

·       When assigned, write a short blurb reflecting the day’s experiences for marketing or other purposes

·       Assist with embarkation and disembarkation duties as necessary

·       Maintain the cleanliness, order and function of all Expedition tools, including kayaks, paddleboards, camping equipment, electronics and guest’s gear like rubber boots

·       Assist in any other general duties assigned by the Expedition Admin Team

·       Be a role model by leading by example as well as maintain a professional demeanor and appearance amongst crew and guests at all times, while living in a close community setting

·       Previous experience in similar role or demonstrated experience in the Expedition Cruise Industry or relevant experience lecturing

·       Demonstrable written and verbal communications including interpretive materials and presentations development

·       Minimum education of a Bachelor of Science in natural and/or cultural history, or other relevant field of study, or equivalent experience

·       Exceptional and demonstrable customer service and problem solving skills

·       Good administration & organization

·       Proactive problem solving

·       A strong preference for working in a team setting with good communication

·       Well organized, efficient and positive

·       Understand guest needs

·       Time management

·       Reliable

·       Proactive in upholding Atlas Ocean Voyages’ standards of excellence

·       Marine Radio Operator’s license or equivalent

·       Small boat license (RYA Powerboat level 2 or equivalent) – advantage

·       First Aid/CPR and Wilderness First Responder Certified

·       Polar Guide certification (PTGA)

Guidelines and Regulations

·       Implement Standard Operating Procedures & Service Standards within the department.

·       Ensure appropriate appearance and clothing according to the updated Grooming Standards.

·       For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO. 

·       The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

·       Well organized, efficient and positive

Mindset and Values

• Be well groomed and of professional personality and focused on delivering 100% satisfaction
• Adhere to schedules, always setting good standards as a member of the shore side team
• Be willing to travel regularly to various Atlas Ocean Voyages offices and vessel

Communication & Coordination

• Report to Captain and coordinate with Staff Captain, Cruise Director and Hotel Manager as needed

Leadership

• Lead by example
• Work with the Assistant Expedition Leader providing training and mentorship to the Expedition Team
• Ensure a positive working environment

Guidelines and Regulations

• Implement Standard Operating Procedures & STAR Service Standards within the department.
• Ensure appropriate appearance and clothing according to the updated Grooming Standards.
• For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO. 
• The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

Professional Skills

·       Strong leader, team player and an inspiration to others

·       Ability to structure complex tasks

·       Fantastic communication skills

·       Knowledgeable about expedition operations

·       Works well under pressure

·       Smart, presentable, friendly and excellent people skills

·       Good computer & Microsoft Office experience (Excel, Word, PowerPoint, etc)

·       English speaking and writing to a high standard

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

• To ensure the appropriate performance and correct implementation of the finance administration onboard.
• To supervise the administrative crew such as Accountant as well as Documentation Purser.
• To oversee all financial processes onboard and take appropriate actions whenever needed.
• To oversee all ship’s clearance related matters and maintain a good relationship with local authorities as well as port agents.
• To ensure all visa requirements for passengers are taken into account before embarkation.
• To ensure that all passenger, company and crew accounts are accurate at all times.
• To process the cruise end in the PMS system and settle all crew, passenger and crew accounts.
• To process all payment data in PMS for passengers in due time (authorization and settlement).
• To update daily revenue report and send it to Head of Departments onboard and final file at the cruise and to the head office.
• To control the revenue onboard and ensure that all postings are correct.
• To ensure that all passenger and crew data is correct at all times in the PMS system.
• To be in charge of all cash funds onboard, make sure the safe is counted and in accordance with the cashbooks in the end of each cruise.
• To report any cash discrepancies onboard directly to the head office once detected and counter checked with the Hotel Cost Controller or Hotel Director.
• To ensure that the cashbook is kept up to date at all times and matches with the safe in the end of each cruise.
• To be familiar with all company’s procedures and the company’s SMS.
• To ensure a smooth embarkation of passengers and collection of documents such as passports if required as well as registration of credit cards etc.
• To ensure voids are done as per company guidelines and checked on a daily basis.
• To oversee invoice and statement printing for disembarking passengers.
• To calculate commissions and incentives as per company’s policies and procedures.
• To work closely with all departments onboard to ensure a smooth operation.

• Minimum of three (3) years’ experience in a hotel on land or two (2) years’ experience on board a cruise ship in similar position required.
• Must be fluent in written and spoken English as well as German.
• Any additional foreign language is a plus.
• Excellent interpersonal and public communication skills.
• Must have advanced administrative skills (Microsoft Office, especially Excel) Knowledge in MXP / POS is a plus.
• Excellent accounting and organizational skills required.
• Must possess excellent leadership skills and the ability to interact with all levels of people.

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

•  To assume full responsibility for all aspects of the entire Hotel operation (which includes Food and Beverage, Accounting, Front Office, Tour Office, Entertainment and any contracted services) and to oversee the daily operations, revenue as well as controlling of all costs.
•   To maintain an effective communication flow between the Hotel, Deck and Engine Departments as well as within the Hotel Department.
•   Keeping the Master promptly and fully informed of any occurrence which might affect the navigation of the ship or the safety of persons onboard and/or the quality of services offered to guests.
•   Close cooperation with Department Heads, individual crewmembers, and the Charter Personnel to avoid misunderstandings and ensure that the vessel is always manned according to needs.
•   To coordinate all Crew matters by establishing efficient communication between the ship and Mystic Head Office.
•   To encourage upward communication and forward all constructive criticism, positive comments and suggestions from Officers and crew to the Mystic Head Office.
•   To safeguard the concepts, policies and procedures of the Hotel Operations and Mystic Cruises by monitoring and reporting deviations.
•   To ensure that all personnel within the Hotel Department comply with the Company’s health and hygiene standards in line with the latest Public Health and Sanitation regulations (USPH, Ship San, Anvisa and all other Port Health Authorities). Spot check Food and Beverage areas with the Staff Captain on a regular basis.
•   Ensuring a safe operation and working practice of the Hotel Department and any related matters affecting the safety of the ship, guests, and crew.
•   Appraising the Technical Department of the status of hotel equipment and any maintenance required with special regard for equipment affecting the safe and hygienic operation of the ship and guest satisfaction.
•   Willingly maintaining a highly visible profile by effectively interacting with guests and crew daily on a formal and informal basis.
•   Ensuring welfare and discipline of all members of the Hotel Department, including any concessionaire staff under his/her authority. He/she is to ensure that all officers in the department are aware of their social obligations whilst in guest public areas.
•   To guide all direct reports and to ensure that everyone is updated with relevant shipboard and company information at all times.
•   To execute all aspects of planning and organizing of upcoming cruises for the Hotel Department and to confirm future cruise layouts with the Mystic Head Office and all appropriate Department Heads.
•   To consult with the Captain and other Senior Officers regarding onboard activities or any other aspects of onboard operation.
•   To oversee the vacation plan for the Hotel Department together with the Chief Purser.
•   Ensuring adequate resourcing of teams. Regularly reviewing manning levels and the departmental organizational structure, developing innovative proposals that optimize the use of resources and decrease costs.
•   To conduct Performance Appraisals and approve appraisals submitted by the Department Heads. 
•   To coordinate and delegate onboard and port functions.
•   Reviewing daily guest feedback with department heads and, where applicable, agreeing appropriate outcomes to ensure effective complaint resolution. Monitor and resolve Guest issues, comments and suggestions and to update the Mystic Head Office accordingly.
•   Ensuring departmental compliance with the Maritime Labor Convention directive on working hours.
•   To submit, and to ensure that everyone in the Hotel Department submits their Work Registration Forms correctly and that these are kept on file by the Chief Purser.
•   To submit an End of Cruise report after every cruise.
•   Acting as a dynamic motivator and onboard ambassador for the Hotel Department through management by example.
•   Assuming full responsibility for the efficient running of the entire Hotel Department and ensuring that hotel standards, revenue as well as controlling of all costs established by the Company are maintained.
•   Ensuring that the overall Hotel Department product quality and service standards are met or exceeded by regularly developing, implementing, and participating in regular Hotel Department inspections.
•   To adhere to, and to ensure that everyone in the Hotel Department adheres to all Company Policies and Procedures, Manuals and Directives.
•   Other responsibilities, as assigned by Mystic Head Office, but not limited to the above.

• College Degree/Diploma required or Hotel Management School.
• Minimum of three (3) years’ experience in a luxury hotel as a Hotel Director or three (3) years’ experience onboard a luxury cruise ship in a Senior Hotel Managerial position required.
• Must be fluent in written and spoken English and German, any additional language would be a plus.
• Must have very good communication skills.
• Must have very good administrative skills (proficient in Outlook, MXP, Word and Excel).
• Must have excellent organizational skills and show attention to detail.
• Must possess excellent leadership skills and the ability to interact with people of all levels.
• Must be able to remain calm under pressure.
• Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion.
• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanor while making decisions in the best interest of the company at all times.

Financial Responsibilities

• To control the operational cost (budget versus actual) of the Hotel Department onboard as requested by the Mystic Head Office without lowering product and service standards.
• To forecast budget requirements related to all aspects of operational costs within the Hotel Department for the upcoming financial year.
• To oversee the onboard accounting procedures and record keeping onboard, ensuring that all accounting matters comply with the accounting procedures determined by Mystic Cruises.
• To control wage, overtime and travel costs for the Hotel Department.
• To ensure that Company property is maintained properly and treated with respect at all times.
• Physical cash count of all currencies in the Chief Pursers safe to be conducted every months and verified with the cash statement in MXP.

Safety Responsibilities

• To ensure that the proper use of Personal Protective Equipment in the work areas is implemented at all times in the Hotel Department.
• To ensure that Safe Lifting Techniques are practiced at all times by everyone in the Hotel Department.
• To do In Port Manning duties as scheduled and as required by Company policy.

Emergency Duties:

• Evacuation Leader
• To follow instructions on Safety Card.
• To participate in Guest/Crew Lifeboat Drills as per instructions.
• Other safety responsibilities, as assigned, but not limited to the above.

Team Education & Training

• Introduction of Job Duties and Departmental functions including continuous onthejob training.
• Identification and Development of all Crew members with supervisory potential.

Team Communication and Meetings

• To communicate with the Captain and other Senior Officers on a regular basis.
• To communicate with the Mystic Head Office on a regular basis and to keep them updated on all important issues.
• To organize a formal meeting every cruise with hotel department heads and minutes of meeting should be distributed according to Company policies and procedures.
• To schedule and conduct daily meetings with the Hotel Department Heads.
• To schedule and conduct the monthly Budget Meeting.
• To attend the monthly Environmental, Safety Committee and Maintenance meetings.
• To attend the Captain’s Formal Meeting every cruise.
• To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.

A MysticInvest é uma holding de cruzeiros fluviais e de expedição cuja empresa mãe é a Pluris Investments. Considerada um dos maiores operadores mundiais de cruzeiros fluviais, a MysticInvest integra neste sector a DouroAzul, o maior operador de cruzeiros fluviais em Portugal distinguido, diversas vezes, como a melhor empresa de cruzeiros fluviais da Europa e a Nicko Cruises, que opera mais de duas dezenas de navios hotel em três continentes. Em 2019, a MysticInvest reforçou a sua estratégia de internacionalização com o lançamento da Mystic Cruises, uma empresa dedicada a cruzeiros oceânicos que tem como objetivo ter uma frota de 10 navios de cruzeiros de expedição a operar durante a próxima década. Para além destas empresas, fazem atualmente parte da MysticInvest a Atlas Ocean Voyages, a DouroLegend, a DouroHeritage e, a DouroAzul Talents e a Mystic Ocean.

• Estudo para a implementação de um ESM no grupo (para além do ITSM/ITIL pretende-se estudar a implementação das "tradicionais" ferramentas de ITIL/Service Desk a outras áreas do grupo)
• Destinado apenas a recém-licenciados elegíveis a realizar estágio curricular.

• Conhecimentos de ITIL / ISO 2000
• Conceitos de Service Management
• Elegivél para estágio curricular ( Licenciatura e/ou Mestrado)

Resultados esperados:

• Identificação de Ferramentas ESM (Ex: ServiceDesk; Easyvista; ..), suas capacidades, metricas e valores de licenciamento
• Levantamento de áreas com potencial implementação de Service Management
• Identificação de Catálogos de Serviço por cada área (Ex: Legal, RH; Procurement; ...)
• Redacção de caderno de encargos com vista à implementação
• Disseminação de conceitos de ITIL/ITSM/Service Management na organização

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023. 

Estamos à procura de um(a) Rececionista Night Auditor altamente qualificado(a) para integrar a nossa equipa.

Nesta função crucial, o(a) Rececionista Night Auditor será responsável por receber os passageiros, efetuar diversos registos e fornecer informações durante o período noturno. Além disso, desempenhará um papel fundamental na verificação e lançamento das faturas e na garantia do cumprimento dos procedimentos operacionais do dia.      

Como Rececionista Night Auditor, as suas responsabilidades incluirão: 

• Acolher os passageiros durante o período noturno, fornecendo um ambiente acolhedor e profissional;

• Efetuar os registos necessários, assegurando a precisão das informações e resolvendo quaisquer dúvidas ou preocupações dos hóspedes durante a noite;

• Verificar e lançar as faturas, garantindo que todos os registos estejam corretos e cumprindo os procedimentos financeiros estabelecidos; 

• Garantir o cumprimento dos procedimentos operacionais do dia, identificando e corrigindo quaisquer desvios ou problemas; 

• Fornecer informações detalhadas sobre o itinerário do cruzeiro, serviços a bordo, eventos e atividades disponíveis durante o período noturno; 

• Colaborar com outros departamentos para assegurar a continuidade do serviço durante a noite, incluindo a manutenção de um ambiente seguro para os passageiros; 

• Assegurar um atendimento de alta qualidade durante toda a noite, estando disponível para responder a perguntas e resolver problemas dos hóspedes;

• Contribuir para a gestão de stocks, quando necessário, para garantir que os recursos estejam disponíveis conforme as necessidades operacionais durante a noite;

• Manter os sistemas de informação atualizados, assegurando a precisão das informações registadas durante o período noturno. 

O candidato ideal para a função de Rececionista Night Auditor deve atender aos seguintes requisitos: 

• Experiência profissional comprovada em cruzeiros e/ou hotelaria de 4* ou 5*; 

• Fluência em Inglês e Alemão e/ou Francês (requisito obrigatório), garantindo uma comunicação eficaz com hóspedes internacionais;

• Disponibilidade imediata para embarcar no rio Douro durante a época de cruzeiros;

• Conhecimentos de informática aplicados à receção hoteleira, com ênfase na utilização de sistemas como Newhotel, New Stock e New P.O.S (preferencial);

• Conhecimentos em gestão de stocks (preferencial); 

• Excelente capacidade de comunicação e trabalho em equipa, essenciais para proporcionar um serviço de receção eficiente;

• Disponibilidade para horário noturno, assegurando a operação e verificação durante a noite.

Esta é uma excelente oportunidade para desempenhar uma função essencial a bordo de navios de cruzeiro, num ambiente único de contato com turistas de todo o mundo durante o período noturno.

Oferecemos condições de desenvolvimento profissional e oportunidades de evolução com base no desempenho.

Proporcionamos formação em padrões de serviço de excelência.

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023.

Estamos a reforçar a nossa equipa com a contratação de um(a) Copeiro(a).

Este profissional será responsável pela limpeza de todas as áreas de trabalho e de preparação de alimentos, cozinhas e locais relacionados (Cozinha, Copa, Pantry, Locker Crew Mess, camaras de refrigeração e congelação e corredores de acesso aos mesmos), bem como pela higienização da palamenta de cozinha, louças, vidro (copos) e cutelaria, garantindo a limpeza dos pratos, cozinha e equipamentos/utensílios de preparação de alimentos, e assegurando a manipulação e pesagem adequada de todos os resíduos.

O candidato ideal deve atender aos seguintes requisitos:

· Experiência na função em cruzeiros turísticos e/ou hotelaria e/ou restauração;

· Capacidade de comunicação e trabalho em equipe;

· Disponibilidade para embarcar no rio Douro, durante a época de cruzeiros;

· Habilidade no tratamento de lixos e verificação das necessidades de requisição de produtos de limpeza e outros materiais.

Esta é uma excelente oportunidade de desempenho de uma função aliciante a bordo de navios de cruzeiro, onde terá a oportunidade de trabalhar em um ambiente único de contato com turistas de todo o mundo. Além disso, oferecemos condições de desenvolvimento profissional e evolução de carreira com base no desempenho. Os candidatos selecionados terão a oportunidade de participar em programas de formação em padrões de serviço de excelência.

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

As a Shorex Land Experience Coordinator, you will actively engage in coordinating and enhancing all shore excursion activities for our guests. Your primary responsibility will be to ensure seamless experiences for guests during their onshore adventures. Additionally, you will play a crucial role in guiding guests, providing instructions, and prioritizing their safety during various activities. Moreover, you will communicate with guests, offering information about tours and destinations, and assisting at the front desk as needed. Your role will also involve assisting with presentations, public speaking recaps, and other Shorex activities. One important task will be assisting with Shorex activities and entertainment activities onboard.

• Previous experience in a similar role or demonstrated experience in the tourism Industry
• Excellent communication skills to interact effectively with guests
• Small-Vessel Proficiency Certificate (RYA Powerboat Level 2 or equivalent)
• Proficiency in driving zodiacs
• STCW Basic Safety Training Certificate
• Strong organizational skills to manage front desk duties and concierge services
• Ability to work in a dynamic environment and adapt to changing circumstances

Responsibilities:

• Communicate with guests and offer information about tours and destinations
• Assist with front desk reception duties, including providing activities information to guests, and booking taxis, among others
• Assist with Shorex activities: presentations, recaps, and other activities
• Collect pictures of shore excursion activities
• Bus dispatch and provide directions to guests ashore
• Escort guests on tours
• Assist with on-board entertainment (set-ups, sound and lighting in auditoriums, lounges, and other areas)
• Assist the Cruise Director with onboard office duties (e.g., daily program and TV information)
• Guide guests and provide instructions for water sports activities
• Ensure the safety of guests during all water-based activities
• Drive zodiacs with guests or as a zodiac safety driver

Requisites:

• Strong customer service skills and ability to handle guest inquiries and concerns.
• Previous experience in shore excursion coordination, tourism, or related field preferred.
• Proficiency in Computer and Microsoft PowerPoint skills
• Fluency in multiple languages is a plus. English is mandatory
• Public speaking

Communication & Coordination

• Report to the Shorex Manager and Cruise Director

Mindset and Values

• Be well groomed and of professional personality and focused on delivering 100% Satisfaction
• Adhere to schedules, always setting good standards as a member of the shoreside team
• Be willing to travel to various Atlas Ocean Voyages vessels

Guidelines and Regulations

• Implement Standard Operating Procedures & STAR Service Standards within the department
• The company reserves the right to change/extend this job description if necessary, at any point in time during her/his employment.

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

• To submit order proposals for Subsistence, Bonded, Consumables, Uniforms, Linen, Entertainment supplies and equipment and all other items as requested for the Hotel Department;
• To ensure that items requested do not exceed ships storage capacity and/or affect ships safety;
• To oversee the cleaning procedures and maintenance of all store rooms and Provision areas;
• To oversee the daily operation of food, beverage and consumable issuing;
• To ensure that USPH standards are maintained at all times;
• To process all invoices and Purchase Orders in MXP;
• To follow up on shortages, credits and upcoming challenges through constant communication with the Purchasing Department at the Mystic Office;
• To prepare the ship's requisitions and in port purchase orders;
• To organize loadings in conjunction with other departments onboard and according to company policies and USPH standards;
• To receive, issue and to spot check all Hotel related items in store;
• To conduct a full bonded inventory every month as per Policy;
• To plan ahead for all upcoming cruises;
• To train, coach, counsel, support and delegate the Provision Staff;
• To deal with any maintenance issues which may arise in the Provision area and to report and follow up on the work orders in a timely manner;
• To monitor and develop the Work and Vacation schedules and to conduct Performance Appraisals for the Provision Staff;
• To ensure that Provision Department overtime is submitted to the Chief Purser in a timely manner;
• To ensure that all Provision Work Registration Forms are completed accurately and handed in to the Chief Purser in a timely manner;
• To adhere to and to ensure that the Provision Staff adheres to all Company Policies and Procedures, Manuals and Directives;
• Other responsibilities, as assigned, but not limited to the above.

• College Degree/Diploma and/or Hotel Management School or other relevant apprenticeship in the food service industry required;
• Minimum of two (2) years’ experience in a hotel or two (2) years’ experience onboard a cruise ship in a similar position;
• Food and Beverage product knowledge is required;
• Previous Accounting and/or Hotel Stores experience beneficial;
• Must be fluent in written and spoken English;
• Must have very good administrative skills (proficient in Outlook, Word, Excel, PowerPoint and any ship specific purchasing program) knowledge in MXP beneficial;
• Must have excellent organizational skills and show attention to detail;
• Must possess excellent leadership skills and the ability to interact with all levels of personnel;
• Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion; 
• Must be able to remain calm under pressure;
• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanour at all times

Financial Responsibilities

• To create orders in accordance with Freight Budget;
• To check invoices for errors, make credit request for spoilage or shortages made by vendors;
• To ensure we receive items according to specification;
• To monitor and control all Hotel Stores inventories;
• To monitor and control vacation schedules and consequently Travel costs for the Hotel Stores Department;
• To monitor and control all Hotel Stores expenditures to ensure that it stays within the limits of the Consumable and M&R Budget;
• Calculation and submission of daily Food Cost;
• To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

• To ensure that the proper use of Personal Protective Equipment in the Provision work areas is implemented at all times;
• To ensure that hazardous materials are properly received, stored, handled and distributed;
• To ensure that Safe Lifting Techniques are practiced at all times in the Provision Department;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices.

Emergency Duties

• To follow instructions on Safety Card;
• To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings

• To schedule and conduct meetings with the Utility Provision;
• To attend the Hotel Manager’s Meeting every day;
• To communicate with the Mystic Head Office on a regular basis;
• To communicate with the Maitre D, Chief Bartender, Executive Chef and all other Department Heads on a regular basis;
• To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.