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As Cleaning Staff (M/F), you will be reponsible for providing efficient and professional cleanliness of the hotel.

• Ensure a high standard of cleanliness.
• Complete cleaning on time and within allocated hours set by company.
• Clean using provided specialised equipment and chemicals as per training.
• Ensure a productive and professional relationship with staff members, clients and all contractor personnel.
• May be required to check the quality of cleaning in other rooms.

• Previous experience between 3 to 5 years in cleaning/floor departments.
• Office skills - Microsoft Office (Word, Outlook, Power Point...).
• Minimum intermediate level of English.
• Knowledge of flat management systems.
• Friendly, respectful and professional attitude.
• Planning / Work Discipline.
• Customer Orientation.
• Communication skills.
• Team work.

As a Areas Supervisor (M/F), you will report to the Hotel Housekeeper and will be responsible for supervising the floor service.

• Ensuring the planning, coordination and supervision of the floor service, cleaning, hygiene and replacement of amenities and other products;
• Complying with service standards and internal hygiene and safety procedures in order to guarantee a service of quality and excellence, exceeding the expectations of the client.

• Professional experience in similar roles.
• Knowledge of English and preference for another Foreign Language with a basic level of hospitality vocabulary
• Knowledge of Hazard analysis and critical control points (HACCP), hygiene and safety standards.
• Professional attitude
• Time Flexibility
• Autonomy

As Spa therapist (M/F), you will be responsible for creating a relaxing and rejuvenating atmosphere while providing exceptional spa treatments and services to our valued guests. 
If you have a deep understanding of various spa therapies, excellent communication skills, and a desire to help others on their wellness journey, we invite you to apply for this exciting opportunity. 

• Provide a warm reception to guests and foster a welcoming atmosphere. 
• Perform a variety of spa treatments including massages, facials, body scrubs, wraps, and other specialized therapies.
• Consult with guests to assess their specific needs and preferences and recommend appropriate treatments.
• Create a serene and tranquil environment to promote relaxation and well-being
• Maintain a high standard of cleanliness and hygiene in treatment rooms and spa areas.
• Ensure that treatment rooms, relaxation rooms and thermal suites are well-stocked with equipment & products. 
• Ensure optimal utilization of products and minimize waste. 
• Educate guests about the benefits of different spa therapies and provide personalized recommendations for at-home self-care routines.

• Proven work experience as a Spa Therapist or wellness related field.
• Certification or diploma in Massage Therapy, Esthetics, or a related field (ITEC, CIBTAC, CIDESCO or similar).
• Proficient knowledge of various spa therapies, techniques, and products.
• Excellent communication and interpersonal skills.
• Knowledge of the English language.
• Ability to provide exceptional customer service and create a welcoming environment.
• Strong organizational and time-management skills
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to adapt to the needs of diverse guests and provide personalized treatments.
• Knowledge of health and safety regulations in a spa environment.
• Commitment to always maintaining a professional demeanor and appearance.

As Housekeeper (M/F), you will perform routine duties in cleaning and servicing rooms and common areas, promoting a positive image of the hotel and addressing guest requests and problems. 

• Clean and service assigned rooms according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. 
• Change and replenish bed linens, towels, minibar and guest amenities, as needed and/or according to the scheduled periodicity.  
• Prepare the assigned rooms to the special needs and requirement from the guests (extra beds, cradle, etc.). 
• Stock, maintain and transport housekeeping supply cart on a daily basis. 
• Report to the direct supervisor the incidents or maintenance deficiencies identified in the rooms/common areas during their preparation and cleaning. 
• Carry out the cleaning of the common areas of the hotel that has been assigned and maintain the order and the good image of the furniture of those zones. 
• Support other floor staff members in the cleaning and preparation of the rooms, in case of urgency, incidence or need. 
• Implement the procedures for managing quality of housekeeping and laundry services. 
• Carry out the tasks of preventive sanitary hygiene maintenance. 

• At least 6 months’ experience developing similar functions. 
• Secondary school diploma or equivalent education. 
• Fluency in local language and knowledge of English is highly valuable.
• Customer Oriented.
• Organizational skills. 
• Flexible and reliable. 
• Detail-oriented.
• Ability to work independently and as part of a team.  

As Doorman (M/F), you will be responsible for servicing guests outside at the entrance or in the hall of the hotel and for the provision of simple security tasks. This includes, transport and take into custody of the baggage and giving general information about hotel facilities and the operation of equipment.

• Be present at the entrance of the hotel and open the door for guests entering and leaving the hotel.
• Assist guests to get on and out of vehicles, as well as loading and unloading luggage.
• Ensure a controlled and orderly hotel entrance, managing disruptions and notifying security if regarded as necessary.
• Coordinate, alongside the Front Office team, baggage management, valet and transportation services for guests.
• Organize transportation for guests, including pre-booking services (e.g., taxi cab, shuttle bus).
• Park and lower guest cars, from the parking lot, as well as maintaining them clean and ready for usage.
• Be aware and communicate hotel services available and general safety information.
• Be knowledgeable and communicate places of interest of the city, such restaurants, museums and monuments, providing directions, recommendations and reservation options.
• Ensure to keep the front office team and management team fully informed of feedback and suggestions given by guests and other departments.

• Previous experience in hospitality would be preferred.
• High school diploma or equivalent education.
• Fluency in local language is a must and knowledge of English highly valuable.
• Interpersonal and communication skills.
• Knowledgeable about the local area.
• Ability to work independently and as part of a team.

As a Valet (M/F), you will report to the Hotel Housekeeper and will be responsible for supervising the floor service.

• Ensuring the planning, coordination and supervision of the floor service, cleaning, hygiene and replacement of amenities and other products;
• Complying with service standards and internal hygiene and safety procedures in order to guarantee a service of quality and excellence, exceeding the expectations of the client.

• Professional experience in similar roles.
• Knowledge of English and preference for another Foreign Language with a basic level of hospitality vocabulary
• Knowledge of Hazard analysis and critical control points (HACCP), hygiene and safety standards.
• Professional attitude
• Time Flexibility
• Autonomy

As Receptionist (M/F), you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. 

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.  
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. 
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. 
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.  
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. 
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). 
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). 
• Handle incoming guest room reservations. 
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. 
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Follow company brand standards. 
• Assist other departments, as necessary. 

FOR NIGHT RECEPTIONIST CAN BE INCLUDED: 

• Inform and provide night services to guests (e.g. wake-up call). 
• Manage invoicing payments and cash operations during the night shift. 
• Run rounds, check for irregularities, shutdown windows, doors, etc. 
• Responsible for the night audit reports.  

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. 
• Degree or diploma in Hotel Management or equivalent.
•  Fluency in local language is a must and high level of English is required. 
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.  
• Customer service focus. 
• Flexibility to respond to a variety of work situations. 
• Strong communication skills. 
• Sales oriented. 
• Ability to work independently and as a part of a team. 

As Stewarding (M/F), you will be responsible for carrying out general cleaning duties and operating pot-washing machinery to deliver an excellent guest experience. 
You will also be required to ensure all back of house areas are kept clean and observe health and safety guidelines. 

• Clean, operate and maintain the equipment and tools. 
• Maintain a clean, neat and well-organized work area. 
• Perform the cleaning schedule established by the Executive Chef. 
• Detect needs of cleaning products and inform the supervisor for their supply. 
• Follow all relevant health department rules/regulations (HACCP) and all customer service guidelines. 
• Supply of earthenware, glass, cutlery and auxiliaries (Kitchen and Restaurant). 
• Supply and maintenance of kitchens and dining rooms. 

• No previous experience is required. 
• High school diploma. 
• Fluency in local language and knowledge of English is highly valuable.
• Flexible and reliable. 
• Customer service oriented.
• Ability to work on his/her own and as a part of a team. 

As part of the Talent, Learning & Development Centre of Expertise for Minor Hotels Europe & Americas, and in partnership with business stakeholders, will be responsible for analyzing and identifying training needs and challenges. Will manage, design and deliver training programs that boost team member engagement and support the business in developing relevant content using a variety of methodologies. Will be a passionate member of the University team, willing to help people learn and grow, and will have excellent English communication skills, both written and spoken. This position will report to the Head of Learning and will be based in Madrid. 

• Participate in projects aimed at developing training programs that support the organization’s strategy and values.
• Design and develop effective and engaging training activities (face-to-face, virtual, online or other learning methods) in collaboration with subject matter experts and stakeholders.
• Search for providers. Analyze and evaluate their proposals according to established quality and economic criteria.
• Create and update training materials, including presentations, handouts, online modules, etc. to ensure they are up-to-date, relevant and engaging.
• Plan, coordinate logistics and deliver training sessions, workshops, seminars, etc.
• Monitor budget.
• Monitor and follow up on training activities to measure their impact and effectiveness, prepare post-training reports (through satisfaction surveys, collecting comments/suggestions from team members and stakeholders, etc.) and prepare other global reports as required, such as the Corporate Annual Report.
• Support business units in the implementation of global training activities and other learning-related issues.
• Verify the effective and sound functioning of the e-learning platform. Manage enhancements, updates and/or creation of manuals. Provide training to local University administrators. Assist with Talent Learning platform incidents and issues.
• Continually research and stay on top of the latest learning and development trends, methodologies and technologies to ensure training programs are innovative and effective.

• High command of English and Spanish (C2), both written and spoken, is a must as a daily work tools.
• Minimum of 3-4 years of work experience in any Hotel or Central Services/Headquarters department. 
• Deep knowledge of the hospitality industry.
• To have been an internal trainer, key user or hotel ambassador would be a plus.
• Used to work on a project basis and international work exposure will be valued.
• User of Talent and JIRA platforms. 
• Bachelor’s degree.  

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• At the moment, hybrid working model (3 days at office – 2 days at home).