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Como Técnico de Manutenção (M/F), ficará responsável por executar o serviço de manutenção e pequenas reparações de equipamentos, e/ou coordenar com empresas externas de reparação, cumprindo os standards de serviço e procedimentos internos de higiene e segurança de forma a garantir um serviço de qualidade e excelência, excedendo as expectativas do cliente. 

• Realizar trabalhos de reparação e manutenção nas instalações e equipamentos do hotel.
• Executar pequenos trabalhos de manutenção, incluindo pintura, canalização, etc.
• Efetuar medições dos contadores de consumo de energia (água, eletricidade, etc.) e manter um registo fiável da evolução dos consumos.
• Realizar pequenas regulações nos sistemas AVAC, mobiliário dos quartos, instalações e outros elementos do hotel.
• Auxiliar na montagem de salas de reunião, incluindo configurações audiovisuais, som e iluminação.
• Resolver incidentes e problemas reportados pelos clientes de forma atempada e eficiente.
• Manter o inventário de manutenção atualizado e requisitar peças e consumíveis conforme necessário.
• Colaborar com fornecedores externos, quando necessário.

• Experiência profissional em funções semelhantes no setor hoteleiro ou serviços de dimensaõ e complaxidade semelhantes.
• Conhecimentos gerais de canalização, pintura e eletromecânica (preferencial).  
• Ensino Secundário e/ou Curso Profissional adaptado à função (eletricidade e eletrónica, HVAC, manutenção industrial e áreas afins). 
• Conhecimento do Idioma local e Inglês (Fluente ao nível da Oralidade) será valorizado.
• Conhecimentos de HVAC (aquecimento, ventilação e ar condicionado), sistemas eléctricos e electrónicos. 
• Paixão pelo serviço e forte orientação para o cliente. 
• Postura Profissional e apresentação cuidada.
• Boa capacidade de organização e proatividade.
• Capacidade para trabalhar de forma autónoma e em equipa.
• Flexibilidade de Horários.
• Foco no detalhe e capacidade de detetar e solucionar problemas de forma eficiente.
• Conhecimentos Informáticos:? Microsoft Office, Internet, Base de Dados e aplicações específicas para a área de alojamento/ hotelaria. 

Na Minor Hotels Europe & Americas, estamos empenhados em criar carreiras emocionantes em todo o mundo e experiências interculturais. A nossa viagem é alimentada pela paixão e dedicação das nossas incríveis equipas, que também desfrutam de benefícios inspiradores e exclusivos, tais como:

• Experiência mundial - diversidade de 150 nacionalidades diferentes.
• Oportunidades de desenvolvimento de carreira repletas de desafios nacionais e internacionais. 
• Ampla gama de programas de formação para melhorar as suas competências. 
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
• Programas de reconhecimento dos membros da equipa, incluindo as Datas Memoráveis.
• Possibilidade de fazer a diferença através do nosso programa de sustentabilidade e iniciativas de voluntariado.
• Tarifas e promoções para membros da equipa, oferecendo tarifas com desconto nos nossos hotéis em todo o mundo e benefícios exclusivos através do nosso programa de fidelização empresarial.

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. 

• Provide excellent customer service that promote satisfaction. 
• Welcome and acknowledge all guests according to company standards. 
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). 
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 
• Be aware and offer the different products and services available at the hotel’s restaurant. 
• Review daily specials and changes on the menu with the correspondent F&B team. 
• Handle restaurant reservations.   
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. 
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. 
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards. 
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. 
• Identify opportunities to increase the F&B Department income by Upselling. 
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. 
• Follow all relevant health department rules/regulations and all customer service guidelines. 

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B. 
• Fluency in local language and knowledge of English is highly valuable. 
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills. 
• Focus on detail. 
• Sales oriented. 
• Ability to work on your own and as part of a team. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. 

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.  
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. 
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. 
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.  
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. 
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). 
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). 
• Handle incoming guest room reservations. 
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. 
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Follow company brand standards. 
• Assist other departments, as necessary. 

FOR NIGHT RECEPTIONIST CAN BE INCLUDED: 

• Inform and provide night services to guests (e.g. wake-up call). 
• Manage invoicing payments and cash operations during the night shift. 
• Run rounds, check for irregularities, shutdown windows, doors, etc. 
• Responsible for the night audit reports.  

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. 
• Degree or diploma in Hotel Management or equivalent.
•  Fluency in local language is a must and high level of English is required. 
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.  
• Customer service focus. 
• Flexibility to respond to a variety of work situations. 
• Strong communication skills. 
• Sales oriented. 
• Ability to work independently and as a part of a team. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Banquet Kitchen Assistant, you will be in charge of carrying out a range of food preparation tasks, cleaning, washing and other preparations to ensure the smooth running of the kitchen.

• Prepare, cook, garnish and serve buffets and a la carte meals ordered by customers.
• Supervise and/or carry out the cleaning and organisation of the hotel kitchen (cleaning, care and maintenance of equipment, machinery and consumables).
• Ordering goods for the kitchen supplies in accordance with the Head of Kitchen and established procedures, and taking stock of products in the kitchen store.
• Daily control of the goods and products intended for the preparation of dishes, rejecting those that do not meet the quality standards established, supervising their storage and condition in the warehouse (temperature, etc.), ensuring their correct management ("first in, first out", etc.).
• Checking compliance with health and hygiene regulations in the kitchen area.
• Fulfil the environmental management responsibilities assigned by his/her immediate superior, ensuring that he/she is familiar with the company's environmental management system.
• Proactively participate in improvement actions and suggestions.

• Good knowledge of kitchen operations.
• A proactive, organised, enthusiastic and dynamic individual.
• Experience of working to technical specifications.
• Minimum 6 months experience in a similar position.
• Experience of breakfast, dinner and lunch service preparation, mise en place, banquets etc.
• Completion of an Intermediate or Higher Diploma in Cookery or similar training.
• Good knowledge of English.

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. 

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.  
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. 
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. 
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.  
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. 
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). 
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). 
• Handle incoming guest room reservations. 
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. 
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Follow company brand standards. 
• Assist other departments, as necessary. 

FOR NIGHT RECEPTIONIST CAN BE INCLUDED: 

• Inform and provide night services to guests (e.g. wake-up call). 
• Manage invoicing payments and cash operations during the night shift. 
• Run rounds, check for irregularities, shutdown windows, doors, etc. 
• Responsible for the night audit reports.  

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. 
• Degree or diploma in Hotel Management or equivalent.
•  Fluency in local language is a must and high level of English is required. 
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.  
• Customer service focus. 
• Flexibility to respond to a variety of work situations. 
• Strong communication skills. 
• Sales oriented. 
• Ability to work independently and as a part of a team. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Spa therapist, you will be responsible for creating a relaxing and rejuvenating atmosphere while providing exceptional spa treatments and services to our valued guests. 
If you have a deep understanding of various spa therapies, excellent communication skills, and a desire to help others on their wellness journey, we invite you to apply for this exciting opportunity. 

• Provide a warm reception to guests and foster a welcoming atmosphere. 
• Perform a variety of spa treatments including massages, facials, body scrubs, wraps, and other specialized therapies.
• Consult with guests to assess their specific needs and preferences and recommend appropriate treatments.
• Create a serene and tranquil environment to promote relaxation and well-being
• Maintain a high standard of cleanliness and hygiene in treatment rooms and spa areas.
• Ensure that treatment rooms, relaxation rooms and thermal suites are well-stocked with equipment & products. 
• Ensure optimal utilization of products and minimize waste. 
• Educate guests about the benefits of different spa therapies and provide personalized recommendations for at-home self-care routines.

• Proven work experience as a Spa Therapist or wellness related field.
• Certification or diploma in Massage Therapy, Esthetics, or a related field (ITEC, CIBTAC, CIDESCO or similar).
• Proficient knowledge of various spa therapies, techniques, and products.
• Excellent communication and interpersonal skills.
• Knowledge of the English language.
• Ability to provide exceptional customer service and create a welcoming environment.
• Strong organizational and time-management skills
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to adapt to the needs of diverse guests and provide personalized treatments.
• Knowledge of health and safety regulations in a spa environment.
• Commitment to always maintaining a professional demeanor and appearance.

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Housekeeper, you will perform routine duties in cleaning and servicing rooms and common areas, promoting a positive image of the hotel and addressing guest requests and problems. 

• Clean and service assigned rooms according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. 
• Change and replenish bed linens, towels, minibar and guest amenities, as needed and/or according to the scheduled periodicity.  
• Prepare the assigned rooms to the special needs and requirement from the guests (extra beds, cradle, etc.). 
• Stock, maintain and transport housekeeping supply cart on a daily basis. 
• Report to the direct supervisor the incidents or maintenance deficiencies identified in the rooms/common areas during their preparation and cleaning. 
• Carry out the cleaning of the common areas of the hotel that has been assigned and maintain the order and the good image of the furniture of those zones. 
• Support other floor staff members in the cleaning and preparation of the rooms, in case of urgency, incidence or need. 
• Implement the procedures for managing quality of housekeeping and laundry services. 
• Carry out the tasks of preventive sanitary hygiene maintenance. 

• At least 6 months’ experience developing similar functions. 
• Secondary school diploma or equivalent education. 
• Fluency in local language and knowledge of English is highly valuable.
• Customer Oriented.
• Organizational skills. 
• Flexible and reliable. 
• Detail-oriented.
• Ability to work independently and as part of a team.  

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Maintenance Official, you will assist the Maintenance Manager on his/her day to day activities. 
You will also be responsible for the proper operation, maintenance and inspection of all mechanical, electrical and electronic equipment ensuring that all standards are met.  

• Assist the maintenance manager in the day to day work and oversee the preventive maintenance of all equipment and facilities. 
• Carry out all corrective maintenance activities in a timely and efficient manner. 
• Assist in the implementation of security measures and supervise availability of necessary permits.  
• Organize with the manager the proposals for investment, replacement, adjustment of contracts with vendors. 
• Support the maintenance manager in the organization of the duties and maintenance activities of external vendors into the hotel, and coordinate these activities with all the departments involved. 
• Collaborate in the control and follow up of energy consumptions and maintenance costs e.g. water and electricity.  
• Assist in the setup of meeting rooms (audiovisuals, lighting, etc). 
• Solve guest incidents and issues in a timely and appropriate manner.

• At least 2-3 years’ of maintenance experience preferably in a hotel/service industry of similar size and complexity. 
• Vocational Training (electrical and electronics, HVAC, industrial maintenance and related fields). 
• Fluency in local language is a must and knowledge of English is highly valuable. 
• Knowledge in HVAC (heating, ventilation and air conditioning), electric and electronic systems.  
• Working knowledge of various computer software programs (Microsoft Office, etc.). 
• Organized and proactive. 
• Ability to work on your own and as part of a team. 
• Ability to spot and resolve problems efficiently. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. 

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.  
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. 
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. 
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.  
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. 
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). 
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). 
• Handle incoming guest room reservations. 
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. 
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Follow company brand standards. 
• Assist other departments, as necessary. 

FOR NIGHT RECEPTIONIST CAN BE INCLUDED: 

• Inform and provide night services to guests (e.g. wake-up call). 
• Manage invoicing payments and cash operations during the night shift. 
• Run rounds, check for irregularities, shutdown windows, doors, etc. 
• Responsible for the night audit reports.  

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. 
• Degree or diploma in Hotel Management or equivalent.
•  Fluency in local language is a must and high level of English is required. 
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.  
• Customer service focus. 
• Flexibility to respond to a variety of work situations. 
• Strong communication skills. 
• Sales oriented. 
• Ability to work independently and as a part of a team. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. 

• Provide excellent customer service that promote satisfaction. 
• Welcome and acknowledge all guests according to company standards. 
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). 
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 
• Be aware and offer the different products and services available at the hotel’s restaurant. 
• Review daily specials and changes on the menu with the correspondent F&B team. 
• Handle restaurant reservations.   
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. 
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. 
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards. 
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. 
• Identify opportunities to increase the F&B Department income by Upselling. 
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. 
• Follow all relevant health department rules/regulations and all customer service guidelines. 

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B. 
• Fluency in local language and knowledge of English is highly valuable. 
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills. 
• Focus on detail. 
• Sales oriented. 
• Ability to work on your own and as part of a team. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Como Empregado de Mesa (M/F), ficará responsável por assegurar o serviço de mesa, desde a preparação da mise-en-place até ao atendimento dos clientes, prestar informações e promover os produtos do restaurante e dos restantes outlets do hotel de forma a maximizar o consumo e prestar um serviço de qualidade e excelência, excedendo as expectativas do cliente.

• Prestar um excelente serviço ao cliente, promovendo a sua satisfação.
• Acolher e dar as boas-vindas ao restauramte a todos os clientes
• Manter contacto direto e frequente com os clientes durante refeições e eventos (pequeno-almoço, almoço, jantar, banquetes, pausas para café, etc.).
• Reconhecer os clientes frequentes, prestando atenção às suas preferências.
• Conhecer e promover todos os produtos e serviços disponíveis no restaurante do hotel.
• Ver diáriamnte as sugestões do dia e alterações do menu com a equipa de Cozinha.
• Gerir as reservas do restaurante e respetivas gestão das mesas.
• Comunicar eficazmente com a iequipa de cozinha para garantir que os pedidos sejam precisos e entregues atempadamente.
• Efetuar a limpeza das mesas do restaurante e das salas de reunião, conforme necessário.
• Cumprir os procedimentos internos de forma a garanrir a qualidade e serviço de acordo com as normas do hotel.
• Entregar recibos e cobrar pagamentos de faturas, utilizando o sistema de ponto de venda e processando transações em dinheiro, cartões de crédito e débito.
• Promover e por em práticas técnicas de upselling, identificando oportunidades para aumentar as receitas do Departamento de F&B.
• Assegurar que todos os pontos de venda/outlets estejam limpos, arrumados e prontos para receber os clientes.
• Conhecimento e cumprimento das normas de higiene e segurança HACCP.

• Experiência profissional em funções semelhantes. Hotéis de 4 ou 5 estrelas ou restaurantes/bares de categoria superior (preferêncial).
• Formação Profissional em Hoteleira ou F&B (preferencial).?           
• Conhecimento do Idioma local e Inglês (Fluente ao nível da Oralidade).
• Paixão pelo serviço e forte orientação para o cliente. 
• Postura Profissional, sorriso genuíno, apresentação cuidada e simpatia.
• Boa capacidade de organização e atenção aos detalhes.
• Capacidade de escuta ativa e comunicação eficaz.
• Capacidade para trabalhar de forma autónoma e em equipa.
• Aptidão pela área comercial/ Venda de Produtos e serviços do hotel.
• Capacidade de lidar e gerir situações de stress e reclamações.
• Flexibilidade de Horários.
• Conhecimento das normas de higiene e segurança HACCP.
• Conhecimentos Informáticos:  plataformas na área de restauração/bar/ hotel, (Microsoft Office, POS, etc.), entre outros.

Na Minor Hotels Europe & Americas, estamos empenhados em criar carreiras emocionantes em todo o mundo e experiências interculturais. A nossa viagem é alimentada pela paixão e dedicação das nossas incríveis equipas, que também desfrutam de benefícios inspiradores e exclusivos, tais como:

• Experiência mundial - diversidade de 150 nacionalidades diferentes.
• Oportunidades de desenvolvimento de carreira repletas de desafios nacionais e internacionais. 
• Ampla gama de programas de formação para melhorar as suas competências. 
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
• Programas de reconhecimento dos membros da equipa, incluindo as Datas Memoráveis.
• Possibilidade de fazer a diferença através do nosso programa de sustentabilidade e iniciativas de voluntariado.
• Tarifas e promoções para membros da equipa, oferecendo tarifas com desconto nos nossos hotéis em todo o mundo e benefícios exclusivos através do nosso programa de fidelização empresarial.

Lazer:
. Dia de Dispensa adicional para Celebrar o Dia de Aniversário
. Créditos atribuidos em função de anos de serviço para converter estadias ou refeições no hotéis, resorts e restaurantes do Grupo Minor, Nacional e Internacional

Saúde e Bem-Estar:
. Seguro de Saúde
. Assistência Médica Domiciliaria
. Medicina Curativa

Gerais:
. Refeitório com acesso gratuito a colaboradores e estagiários
. Uniforme gratuito e acesso a lavandaria para limpeza do uniforme
. Participação em diversas acções internas e em projetos de responsabilidade social e ambiental
. Protocolos com parceiros locais - acessos a descontos para colaboradores

Como Barman/Barmaid, será responsável por assegurar o serviço de bar, atendimento ao cliente, preparação de bebidas e atuar como embaixador do restaurante/bar para garantir um serviço de qualidade e excelência, excedendo as expetativas dos clientes.

• Responsável pela montagem do bar de cocktails, do bar e do restaurante.
• Gerir as produções, encomendas, controlo de stocks de bebidas espirituosas e bebidas em geral, destilados e produções, aprovisionamento do bar.
• Supervisionar a ordem e a limpeza do ponto de venda (restaurante, buffet, lounge, cafetaria ou bar) ao qual está afetado.
• Acolher os clientes no restaurante/bar de cocktails e indicar-lhes os seus lugares.
• Aconselhar sobre os diferentes produtos disponíveis no restaurante/bar, anotar o pedido e adaptar-se aos diferentes pedidos dos clientes.
• Montar/desmontar e limpar as mesas nos restaurantes e salas de hotel utilizadas para eventos, conferências e todo o tipo de acontecimentos, de acordo com as instruções do responsável.
• Preparar pequenos-almoços, almoços, jantares e/ou serviço de bar: montar, limpar e arrumar as mesas.
• Conhecer bem os menus e os diferentes produtos disponíveis no restaurante do hotel.
• Assegurar que os padrões de qualidade do departamento de Gastronomia, com referência à marca Collection, são cumpridos e mesmo ultrapassados.

• Experiência profissional em funções semelhantes.
• Conhecimentos de inglês e, preferencialmente, de outra língua estrangeira (domínio da língua falada).
• Criatividade e capacidade de inovação.
• Curso profissional adaptado à função (preferencial).
• Conhecimentos de Análise de Perigos e Pontos Críticos de Controlo (HACCP).
• Sorriso genuíno.
• Boa aparência e simpatia.
• Orientação para o cliente.
• Entusiasmo pelo serviço.
• Atitude profissional.
• Trabalho em equipa.
• Flexibilidade de horário de trabalho.

Na Minor Hotels Europe & Americas, estamos empenhados em criar carreiras emocionantes em todo o mundo e experiências interculturais. A nossa viagem é alimentada pela paixão e dedicação das nossas incríveis equipas, que também desfrutam de benefícios inspiradores e exclusivos, tais como:

• Experiência mundial - diversidade de 150 nacionalidades diferentes.
• Oportunidades de desenvolvimento de carreira repletas de desafios nacionais e internacionais.
• Ampla gama de programas de formação para melhorar as suas competências.
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
• Programas de reconhecimento dos membros da equipa, incluindo as Datas Memoráveis.
• Possibilidade de fazer a diferença através do nosso programa de sustentabilidade e iniciativas de voluntariado.
• Tarifas e promoções para membros da equipa, oferecendo tarifas com desconto nos nossos hotéis em todo o mundo e benefícios exclusivos através do nosso programa de fidelização empresarial.
•  

Lazer:
. Dia de Dispensa adicional para Celebrar o Dia de Aniversário
. Créditos atribuidos em função de anos de serviço para converter estadias ou refeições no hotéis, resorts e restaurantes do Grupo Minor, Nacional e Internacional

Saúde e Bem-Estar:
. Seguro de Saúde
. Assistência Médica Domiciliaria
. Medicina Curativa

Gerais:
. Refeitório com acesso gratuito a colaboradores e estagiários
. Uniforme gratuito e acesso a lavandaria para limpeza do uniforme
. Participação em diversas acções internas e em projetos de responsabilidade social e ambiental
. Protocolos com parceiros locais - acessos a descontos para colaboradores

As Front Office Manager you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.

• Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meet guests and customers when they arrive and ensure they are settled in their rooms.
• Maintain professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensure that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

• Minimum 2 years of experience at a supervisor level within a Hotel environment
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills in English.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• A passion for delivering exceptional, pro-active customer service.
• Availability to work a variety of shifts, including weekends and public holidays if required. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Housekeeper, you will perform routine duties in cleaning and servicing rooms and common areas, promoting a positive image of the hotel and addressing guest requests and problems. 

• Clean and service assigned rooms according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. 
• Change and replenish bed linens, towels, minibar and guest amenities, as needed and/or according to the scheduled periodicity.  
• Prepare the assigned rooms to the special needs and requirement from the guests (extra beds, cradle, etc.). 
• Stock, maintain and transport housekeeping supply cart on a daily basis. 
• Report to the direct supervisor the incidents or maintenance deficiencies identified in the rooms/common areas during their preparation and cleaning. 
• Carry out the cleaning of the common areas of the hotel that has been assigned and maintain the order and the good image of the furniture of those zones. 
• Support other floor staff members in the cleaning and preparation of the rooms, in case of urgency, incidence or need. 
• Implement the procedures for managing quality of housekeeping and laundry services. 
• Carry out the tasks of preventive sanitary hygiene maintenance. 

• At least 6 months’ experience developing similar functions. 
• Secondary school diploma or equivalent education. 
• Fluency in local language and knowledge of English is highly valuable.
• Customer Oriented.
• Organizational skills. 
• Flexible and reliable. 
• Detail-oriented.
• Ability to work independently and as part of a team.  

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.