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As Assistant Front Office Manager, you will support the Front Office Manager in managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department. 

• Manage and coordinate the department, implementing the service and quality standards. 
• Handle and monitor guest concerns and provide customer satisfaction. 
• Collaborate in overseeing and controlling departmental budget, ensuring positive results and implementing changes when necessary. 
• Collaborate in the preparation of the monthly revenue forecast. 
• Review and supervise the correct application of upselling and cross selling policies in the reception team. 
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areas, and are continuously trained to learn and understand policies and practices. 
• Communicate and transmit a consistent message regarding FO objectives and expected results, as well as hotel crucial information.

• At least 2-3 years of hotel Front Office experience, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent. 
• Fluency in local language is a must and a high level of English is required.  
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and front office systems.  Knowledge of the principles of revenue management and commercial policies. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Executive Chef, you will be responsible for all chef functions and kitchen brigade.
You will direct and work with F&B team members to successfully execute all culinary operations, and strive to continually improve guest satisfaction and maximize the financial performance of the department. 

• Perform general management duties including, but not limited to, systems management, cost evaluation of dishes, budget and forecast, report generation and department management. 
• Make the shifts and schedules of the staff in charge, while managing all the high, low, absences, etc., in the department. 
• Constant selection, training and evaluation of all the staff. 
• Establish and ensure the correct image of the personnel in charge and correct treatment with the client. 
• Address and resolve customer complaints and suggestions and forward them to your superior. 
• Collaboration and support to all departments of the hotel. 
• Design and establish standards in terms of quality, environment, HACCP and prevention of occupational hazards in the company and collaborate with the hotel in its compliance and continuous improvement. 
• Organize and coordinate the operative of the department, optimizing the human and material resources that the hotel provides. 
• Creation, design, management and control of the entire gastronomic offer of the hotel proactively, with periodic review. (Data sheets, PSP, Menu Engineering). 
• Constant development of I+D in the department.
• Constant analysis of the F&B P&L to ensure the achievement of objectives.  
• Supervision in the management and control of stocks, orders and inventories of utensils, food and drink necessary for the operation of the hotel. 
• Constant monitoring of the quality of the products and utensils used in the services. 

• At least 2-3 years‘ experience as a Sous Chef, preferably in a hotel of similar size and complexity.
• Vocational training in hospitality/F&B/kitchen. 
• Fluency in local language is a must and knowledge of English is highly valuable. 
• Working knowledge of various computer software programs (Microsoft Office, etc). 
•  Excellent management and organizational skills.
• Customer service oriented. 
• Business awareness. 
• Focus on detail. 
• Excellent communication skills. 
• Ability to spot and resolve problems efficiently. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Como Guest Relations (M/F), irá apoiar a organização geral de Restauração do hotel para maximizar a satisfação dos hóspedes, o desempenho dos membros da equipa e os resultados comerciais.

• Promover e assegure a satisfação dos hóspedes através da aceitação de reservas.
• Cumprimentar os hóspedes e acompanhá-los à sua mesa.
• Supervisionar a rotação das mesas.
• Preparar o local e ajudar na montagem do espaço.

• Experiência anterior no sector de Comidas e Bebidas/operação de restaurantes.
• Sentido de pormenor para atingir a excelência operacional.
• Excelente capacidade de atendimento ao cliente.
• Bom nível de inglês, tanto oral como escrito.

Na Minor Hotels Europe & Americas, estamos empenhados em criar carreiras emocionantes em todo o mundo e experiências interculturais. A nossa viagem é alimentada pela paixão e dedicação das nossas incríveis equipas, que também desfrutam de benefícios inspiradores e exclusivos, tais como:

• Experiência mundial - diversidade de 150 nacionalidades diferentes.
• Oportunidades de desenvolvimento de carreira repletas de desafios nacionais e internacionais.
• Ampla gama de programas de formação para melhorar as suas competências.
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
• Programas de reconhecimento dos membros da equipa, incluindo as Datas Memoráveis.
• Possibilidade de fazer a diferença através do nosso programa de sustentabilidade e iniciativas de voluntariado.
• Tarifas e promoções para membros da equipa, oferecendo tarifas com desconto nos nossos hotéis em todo o mundo e benefícios exclusivos através do nosso programa de fidelização empresarial.

Lazer:
. Dia de Dispensa adicional para Celebrar o Dia de Aniversário
. Créditos atribuidos em função de anos de serviço para converter estadias ou refeições no hotéis, resorts e restaurantes do Grupo Minor, Nacional e Internacional

Saúde e Bem-Estar:
. Seguro de Saúde
. Assistência Médica Domiciliaria
. Medicina Curativa

Gerais:
. Refeitório com acesso gratuito a colaboradores e estagiários
. Uniforme gratuito e acesso a lavandaria para limpeza do uniforme
. Participação em diversas acções internas e em projetos de responsabilidade social e ambiental
. Protocolos com parceiros locais - acessos a descontos para colaboradores